Return & Refund Policy

Thank you for ordering from Lighthouse Roasters. We want to ensure you have the best possible experience with our coffee. Because coffee is a perishable food product, we do not accept physical returns. However, your satisfaction is our priority.

Replacements & Refunds

If you are unhappy with your order, received the wrong item, or your coffee arrived damaged, please let us know within 15 days of delivery.

At our discretion, Lighthouse Roasters reserves the right to either:

1. Send a replacement order of fresh coffee at no additional cost to you, or

2. Issue a full refund back to your original payment method.

How to Request Support

To help us resolve the issue quickly, please follow these steps:

1. Email Us: Send a message to [support@yourdomain.com] with your Order Number and a brief description of the issue.

2. Include Photos (If Damaged): If your package arrived damaged during transit, please attach a quick photo of the package/bag so we can address it with our carrier.

3. Resolution: Our team will review your request and confirm whether a replacement or refund has been issued within [1–2 business days].

Processing Times for Refunds

If a refund is issued, the credit will automatically be applied to your original method of payment. Please allow [3–5 business days] for the refund to reflect on your bank or credit card statement after processing.

Questions?

If you have any questions about your shipment, feel free to contact us:

• Email: support@lighthouseroasters.com

• Hours: Monday – Friday, 9:00 AM – 5:00 PM PST